Public and Patient Involvement in service delivery
Patient and Public Involvement (PPI) provides patients, their carers and the public with a real opportunity to influence service delivery by creating a culture where NHS professionals are actively listening and responding to the views of patients.
Each Hospital Trust and Clinical Commissioning Group has a statutory duty to engage and involve patients in the development and planning of their local healthcare services under section 242 of the consolidated NHS Act 2006. The duty to consult with patients was also similarly legislated for in Wales (section 183), Scotland (Section 7) and Northern Ireland (Section 20).
The NHS Constitution for England sets out rights for patients, public and staff using the NHS. These national principles are shared across all health care services provided in Wales, Scotland and Northern Ireland.
Methods for involving patients
There is a variety of ways in which dermatology departments can proactively involve and engage with their patients, such as administering patient experience surveys, responding to patient queries and complaints and establishing a patient panel, to influence service change / redesign decisions undertaken with or without consultation.
Local Authority Health Overview and Scrutiny Committees (HOSCs) and Local Health Watch must be consulted on any changes to service provision in primary and secondary care. Similar networks are available for Wales through the Community Health Council (CHC), The Scottish Health Council and the Patient Client Council in Northern Ireland.
There are also specific PPI activities in regards to improving clinical audit and governance and in training and education.